Tag:
customer service
Technology
Safeguarding your marketing channels: how AI-powered automation is fueling new threats and how to defend against them
Scammers are already using AI-powered automation to manipulate marketing channels. We don't want to hand out a playbook for bad actors, but it's important...
Technology
76 percent of enterprises make decisions without consulting data because it’s too hard to access
A new report finds that 76 percent of enterprises admit they've made business decisions without consulting available data because it was too difficult to...
Startups
Meet Aestro AI, the startup using Agentic AI to automate legal workflows for debt recovery
The past few years have seen GenAI advance at a skyrocketing pace. On one hand, the technology has been getting progressively more sophisticated and...
Technology
Making AI agents ‘smarter’ with connected data
The latest buzzy concept in the world of AI is now transcending its initial hype. Advances in Agentic AI are accelerating the development of...
Technology
What is an AI agent and why should you build one?
AI agents are having a moment. From automating customer service to optimizing supply chains, AI agents are constantly promising to transform how organizations operate...
Technology
The rise of the ‘gray bots’ targeting websites for data
We all know about good bots like search engine crawler bots, SEO bots, and customer service bots. And we know about bad bots, designed...
Technology
Supply chain resilience rated as highly as cybersecurity
A new study finds 83 percent of executives now rank supply chain resilience as being as critical as cybersecurity, and many are turning to...
