Tag:
customer service
Technology
What is an AI agent and why should you build one?
AI agents are having a moment. From automating customer service to optimizing supply chains, AI agents are constantly promising to transform how organizations operate...
Technology
The rise of the ‘gray bots’ targeting websites for data
We all know about good bots like search engine crawler bots, SEO bots, and customer service bots. And we know about bad bots, designed...
Technology
Supply chain resilience rated as highly as cybersecurity
A new study finds 83 percent of executives now rank supply chain resilience as being as critical as cybersecurity, and many are turning to...
Technology
Enterprise AI usage surges but security worries remain
A new report from Zscaler reveals a 3,000 percent year-on-year growth in enterprise use of AI/ML tools, highlighting the rapid adoption of AI technologies...
Technology
Seamless cloud migration: Building an AI-optimized future
Implementing cloud services with AI technologies, such as Microsoft Copilot, is fundamental for IT providers seeking to offer advanced solutions. However, with greater dependence...
Technology
Leaders confident about AI training while employees struggle
A new report reveals a growing disconnect between leaders and employees in their perceptions of their AI preparedness.
Corndel's 2025 Workplace Training Report finds HR...
Technology
How GenAI adoption introduces network and security challenges [Q&A]
Enterprises are increasingly using GenAI to transform their organization. As they move ahead, they're evaluating their preparedness from a business, safety, skills, and product...
