Snap One has announced the launch of Parasol, an OvrC Pro-based remote support service, allowing Snap One Partners in Australia and New Zealand to offer subscription-based customer support solutions.
“We are committed to providing our Australian and New Zealand Partners with every available opportunity to grow their business and enhance their profitability, the Parasol solution does both,” said Adam Merlino, vice president and general manager at Snap One Asia Pacific. “Unanswered service calls frustrate clients and can be disruptive to your working day. Parasol helps streamline the customer service experience and process to enhance relationships with existing customers and ensure company operations stay on schedule.”
Brandon Willmott, international account manager for Parasol, said: “Our Partners across Australia and New Zealand can now take advantage of a simple, cost-effective remote support solution that delivers greater customer satisfaction while adding reliable revenue for their businesses. The Parasol solution is proven to help partners resolve 70% of customer issues remotely with one touch, delivering participating customers true peace of mind while reducing the need for expensive service calls and showing they are being heard and appreciated. Not only can partners create a new, steady revenue stream, but they can also reduce service costs and labour, allowing them to focus on new sales and installations.”
Companies can create custom packages with additional services to add competitive advantage or introduce additional pricing tiers. Snap One and Parasol provide training, materials and sales tools to interested partners to help them get the most out of the service.